Refund policy
Returns
NOTE: All returns are refunded via store credit in the form of a TWINZCREATIONZ E-Gift Card. All items personalized are Final Sale and cannot be returned for store credit.
10 Day Policy
If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Items MUST be returned within 10 days of purchased date and/or you must email concern to twinzcreationz@gmail.com prior to the 10th day regarding the issue for exchange or e-credit to be considered.
To be eligible for a return:
Item must be unused, unwashed, original tags attached in the same condition that you received it.
Item must also be in the original packaging.
Returns are processed within 5-7 business days after your item(s) are delivered.
We do not provide pre-paid return labels; you are responsible for covering shipping costs to return.
Damaged, defective, or incorrect items must be reported within 2 business days of delivery. Please email twinzcreationz@gmail.com for assistance before returning.
All returns must include a return request form or packing slip. If you do not have a return request form, you may email twinzcreationz@gmail.com for form.
Return packages must include a return request form OR packing slip. If these are not filled out correctly, your return may experience issues in processing.
When sending back items from multiple orders, please fill out a return form or packing slip from each order returned.
Return drop-offs are not accepted at our Distribution Center.
TWINZCREATIONZ is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
Additional non-returnable items:
eGift cards
Downloadable software products
To complete your return
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a E-credit will automatically be issued in the amount of approved return minus 25% restock fee.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check in your registered email inbox and spam folder. Then log in to see if e-credit is applied to your account.
If you’ve done all of this and you still have not received your refund yet, please contact us at twinzcreationz@gmail.com
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at twinzcreationz@gmail.com and send your item to: TWINZCREATIONZ, 3000 S. Hulen Street Ste 124 #1205 Fort Worth, Tx 76109, United States.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a E-gift card will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
Shipping
To return your product, you should mail your product to: TWINZCREATIONZ, 3000 S. Hulen Street Ste 124 #1205 Fort Worth, Tx 76109, United States
You will be responsible for paying for your own shipping costs for returning your item. Purchaser is responsible for return shipping cost. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.